Do you use F.n + special keys on your laptop to quickly perform functions like adjusting the volume or turning on your computer? Have these special features suddenly stopped working on your HP computer? You may have seen this hotkey support error message and were wondering how to fix it.
If you see this message, the title might read HP Hotkey Support or HP Hotkey UWP Service. Both refer to drivers preinstalled on HP computers that enable hotkeys to be executed.
How to fix the error.
What are hotkeys?
There are many keyboard shortcuts that can make your life easier when you spend a lot of time in front of your screen, especially if you don't enjoy using your mouse. Shortcuts save time and increase productivity, and hotkeys are no exception.
In connection with the F.n Key, hotkeys are keys with which you can perform special functions without going into the settings.
For example, you could use F.n + F6 to increase the brightness, F.n + F10 to mute your microphone, and F.n + F4 to switch between external displays. These keys have a box around a symbol, word or number to highlight their specific function.
The functions and locations of the hotkeys vary depending on the model. So check your user guide if you're not sure what your hotkeys are doing.
Usually hotkey drivers are preinstalled and run automatically at startup. However, sometimes they exit unexpectedly and need to be reinstalled. This can happen when you update drivers or install new programs, or when automatic Windows updates are performed. Fortunately, this is an easy solution. You don't even have to uninstall the old driver first.
Method 1: Install HP Support Assistant
When the error message appears, users will be prompted to install the HP Software Framework from the link provided. Unfortunately this link is no longer supported and does not work. The good news is that HP Support Assistant will work in its place.
Go to the HP Support Assistant page. Click the red HP Support Assistant Install button.
After installing the file, restart your computer and your hotkeys should be functional again.
Method two: Install the HP Hotkey Support driver
If your hotkeys are still not working properly, check the HP website for specific driver files: HP Hotkey Service and HP Hotkey Service UWP.
To find the right driver for your computer, you need to find the exact model of your device. If the model number isn't printed anywhere on your case, it is easy to find it on your system information.
Just type system in the Windows search field. Then click to open and find your model number.
When you find the model number of your computer, go to the HP support website to find the driver you want. Scroll down to identify your product and enter your model number. Then click on Software, drivers and firmware Tab. A list of drivers compatible with your device is displayed.
Click on Software solutions. Search HP hotkey support and click on Download. Follow the instructions on the screen to install the software.
When the file installation is complete, restart your computer and your hotkeys should work again.
Is there a reason I shouldn't download hotkey support?
Some users consider the HP Framework Support and Hotkey Support software to be bloatware or unnecessary software that came with their computer and may want to remove them. HP does not recommend uninstalling these drivers because your system may not function properly if you do so. If you think the HP support software is slowing down your device, you can prevent it from opening on startup. That way, it's still available when you need it.
To change the startup settings:
Art Services in the Windows search bar and click on
Find and right click HP Hotkey UWP Service.
From the Startup Type drop-down menu, select the option with special needs.
If you've turned off hotkey support but want to turn it back on later, just follow steps 1-2 and right-click HP Hotkey UWP Serviceand click on begin.
A simple solution to HP hotkey error messages
If your hotkeys suddenly stop working, or if you experience errors with HP Hotkey Support or HP Hotkey UWP Service, your hotkeys should be operational again in a few minutes by downloading the appropriate drivers.
The Zoom Keyboard Shortcuts Cheat Sheet for the Desktop
Use these keyboard shortcuts to improve your zoom workflow on Windows and macOS.
About the author
(8 articles published)
Shari is a freelance Canadian technology, education, and real estate writer and is a regular contributor to MakeUseOf.
More from Shari Talbot
Subscribe to our newsletter
Subscribe to our newsletter for tech tips, reviews, free e-books, and exclusive deals!
One more step …!
Please confirm your email address in the email we just sent you.