Google Homeis the second generation of his Product, a small round speaker that you can put around your house and plug into a larger Nest Hub or use for your own little personal assistant / radio. You can read about why we liked this upgraded model here, but we also want to cover some of the most common issues people report for their Nest Mini and what to do if they happen to you.
Check out our troubleshooting tips for the bigger Google Home and our general tips to get the most out of Google Home this year.
My Nest Mini can't connect
If you're having trouble connecting to Wi-Fi, start with the basics first. Are you trying to connect to the correct Wi-Fi network? Are you absolutely sure that your password is correct? If that fails, try moving your Mini closer to your router to see if there might be a blind spot or interference problem.
If everything seems to be working fine, the best solution is to restart your Nest Mini. A basic restart is very easy: just unplug the power cord from the Nest Mini itself (not the electrical outlet) and leave it unplugged for about two minutes. Then plug it back in and start the connection process again in your Google Home app.
Note: With simpler smart speakers like the Nest Mini, restarting is always a good option to fix minor issues. If you haven't tried restarting, please try regardless of your problem. There is also an alternative restart option in the Home app that may be easier for you: go to Settings, select More, then Restart to begin.
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My Nest Mini is having trouble playing music
In a perfect world, your Nest device would effortlessly connect to all of your music accounts and play whatever you want with one simple command. Since we don't live in this world, your Nest Mini may have trouble playing or finding music.
If you can't hear music but it is playing, first check the volume. At any time, you can say "OK, Google, volume up" or a similar command to see if the volume was accidentally turned down. With that in mind, feel free to try other phrases when asking for a specific music playlist in case the Google Assistant is having trouble understanding you.
If this isn't a problem, make sure your music accounts are linked to your Google Home app. Google cannot automatically connect to Spotify or Pandora. So you need to enter your account information first. With your accounts connected and active, open the apps by yourself and go to each settings section. Look for options to clear the cache or history and restart the phone to see if that fixes the problem.
If in doubt, don't be afraid to restart.
My Mini continues to skip songs on music services
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This happens when your speaker only plays a few songs on services like Spotify and then previews the songs for a few seconds before automatically trying to skip them. This can render music services unusable. This seems to be due to a bug in the mini software and could be related to the switch to a new phone. The best way to fix the problem is to completely restart the Mini and reconnect to see if that solves the problem.
A similar option is to have your speaker play no sound at all, even when the music is playing. This usually happens due to bluetooth errors and can often be fixed by unpairing and repairing any bluetooth devices you are using.
My Nest Mini tells me that other Nest products aren't set up (if they really are).
Sometimes the Google Assistant needs to be reminded that all of your Nest devices are there, especially when you're introducing a new device into your home. Say "OK Google, sync my devices" and see if this helps make sure everything is okay.
When I talk to my Nest Mini, it doesn't respond
Many different problems can cause the Nest Mini to stop responding. Try the classics like restarting the Nest Mini and checking the volume to make sure nothing obvious is wrong. If that doesn't work, double-check that you haven't disabled the microphone yourself. There is a microphone switch on the Nest Mini that completely turns off the microphone for privacy reasons. If it was accidentally turned off, this is what is causing your problem.
If everything seems fine, take a look at where the Nest Mini is. Airflow from nearby vents, noise from other speakers, signals from devices such as microwaves, and many other environmental factors can cause interference. Try moving it to a quieter area and see if that helps too.
If none of the above procedures work, you can do a factory reset and start over.
My Nest Mini speaker only generates static electricity
The best option for a Mini that is just static and doesn't seem to respond well is a full factory reset. Note that a factory reset is not a reboot: all data on the Mini will be erased and you will have to go through the full setup process again when this is complete.
To reset, first find the microphone button on the side of your Nest Mini and turn it off. The LED displays on top of the Mini should light up orange in this case. Now, press the very top of the Nest Mini like it's a big button you're pressing. Hold it down for about 15 seconds. While you are holding down, the Mini will enter the reset phase and beep when that phase is complete. Don't stop pushing until you hear the bell sound.
Now restart your device and check whether the Mini reacts correctly.
My Nest Mini responds even when it's quiet
Sometimes the Mini can be activated by conversations around the house or by entertainment systems, but some people find they have problems even when the room is quiet. When this happens, vibrations from nearby devices – or even HVAC systems and traffic – can inadvertently activate your Mini. This is most common when your Mini is on an uneven surface. Make sure that the device is standing firmly on a level surface and is not exposed to small vibrations.
Some of the LEDs on my Nest Mini are constantly on
This is an ongoing issue that Google has not yet fully addressed. Try rebooting using the unplugging method above. Unplug the power cord from the Mini itself and wait about two minutes before plugging it back in. If that doesn't solve the problem, you can try a factory reset and starting again to see if that solves the problem.
My Nest Mini will still be disconnected from my Google Home account
This was a serious problem in early 2020 as the Nest Mini got disconnected from Google accounts up to several times a day. It appeared to be a bug in the software as Google created a patch to fix the problem. If it's been a while since you've tried this update, restart your Nest Mini and reconnect it to make sure all the latest updates are taking effect. If the problem persists, you might have to wait for another fix from Google.
I can't pair my Nest Mini with my 1st generation Home Mini
Unfortunately this is not a bug. The update from the Home Mini to the Nest Mini makes it impossible to pair the two. You need two Nest Minis or two Home Minis to pair. If you have two units of the same model, make sure they are close together – in the same room – to pair successfully.
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My Nest Mini's ultrasonic sensor isn't working
The Nest Mini has a setting that allows you to turn on ultrasound detection. This detects when you get closer to the speaker, turns on music controls when you get closer, and shows alternate LED information when you are further away. However, people sometimes find that the ultrasonic sensors don't respond to their presence no matter how close they are.
First, Google warns that other devices throughout your home can emit ultrasonic vibrations that will interfere with the Mini's sensors. Try moving the Mini to an isolated location and see if the sensors seem to be working better there – it could just be a location problem.
Second, this feature seems to be very buggy right now. There are many complaints that it doesn't work at all. It seems to be one of those situations where waiting for a patch update may be required in order to fully fix the problem.
Nest Mini has stopped playing my child's games
Nest Mini has the ability to play a wide variety of audio-based games and trivia (we even Here are a few ideas for you), including some great games for kids. This is a handy perk for any parent, but what if your kids find that some of their game commands have stopped working? Unfortunately, there's a good chance it's likely a licensing issue with Google, and there's really nothing you can do about it.
Note that content may no longer be available because licenses expire or the content is being created by a third party who is pulling the content from the Service. For example, Disney's license agreement with Google has now expired and Google has discontinued some of its Disney-related content.
Unfortunately for many parents, this means Disney Princess games, Marvel games, Pixar games, Mickey Mouse games, and similar options are no longer available through a Mini or other Google device. Hopefully these games will be available again in the future when Disney renews its contract with Google. Right now, the best thing to do is to find new, highly rated games to try out on your Mini.
My account is suspended and I am getting a strange security email from Nest
From spring 2020, Google has released an update for all Nest users. The new update included a new two-factor authentication for more security. Authentication is simple and just to verify that you are signing in.
If your Nest is updated, you may be asked for a new code when you sign in. Check your mailbox and look for an email from firstname.lastname@example.org with the authentication code you need to sign in. Please note that all new users will need to perform the same process the first time you log in on a new device.