Have you noticed that your computer's problems have become more serious and common over the past few months? These problems can disturb you and your employees on a daily basis, prevent you from completing critical tasks, and even put your data at risk. It may be time to book your computer for a service check to get it back working.
When you book your PC for service, the technician can get straight to the source of the problem with a clear description of the problem – a few simple notes will do.
IT technicians have years of experience in bringing an aging machine back to health. Even with tools and experience, troubleshooting without a clear description of the problem is far more time-consuming and expensive. Just like in the medical world, the best doctors cannot diagnose a medical condition without clearly explaining the symptoms.
With just a few simple steps, you can save time and money while making sure you get your computer back with the issues fixed.
Notice the problem every time it occurs
Some computer problems only occur occasionally. A machine can suddenly freeze or shut down. Intermittent problems can be frustrating and seemingly impossible to resolve, but these occurrences may not be entirely random.
When these events occur, you can help resolve your problems by making a note of what you were doing and what programs were running when they occurred. Information about what you last clicked or what settings you recently changed can reveal unexpected links to the real cause of the problem.
Detailed hints can help technicians reproduce the problem and identify the crash or failure themselves. This can result in faster fixes, more permanent solutions, and less time spent diagnosing problems. Simple notes written on a piece of paper or a smartphone app can save you a surprising amount of money.
Keep an eye on the environment and the computer
It's not just things in the computer that we need to write down. External factors can play a huge role in how electronic devices work. Hot and humid days can cause additional problems with PCs that have cooling issues.
Even the time of day can raise various computer problems. There have been cases where users reported problems connecting to the internet around noon. When they dug a little deeper, they discovered employees who were using a microwave at the time. Wi-Fi, which relies on radio waves to send and receive data, uses a frequency of 2.4 GHz to communicate with devices. It just so happens that the same frequency is used in a microwave.
Microwaves, especially if poorly positioned or faulty, can cause Wi-Fi problems that disrupt communications every time they are used.
Another similar problem involved a home user who enjoyed gardening. Every 6 months the home user had a problem with their WiFi. The person would bring the computer back to the store where no issues or issues could arise. When the user took it home it was fine, but the problem would recur about 6 months later. Eventually the problem was traced back to a large shrub. When the user brought their computer to the store for repair, they would go into their garden and cut back the bushes and plants – this is how the radio signal worked until the shrub was big enough to receive the signal about 6 months later!
Problems that come and go, seemingly random, can have an odd relationship with the computing environment that can be very difficult to diagnose.
Take the right hardware at the right time
The easiest way to troubleshoot problems is to have the computer technician visit your office.
But if you want to take it to the technician or ourselves, it's as easy as picking up the box yourself. We don't need a screen or peripherals like the mouse or keyboard unless they are what are causing the problem. Bringing a laptop is so easy that all you need is the device itself and the power adapter.
When deciding when to fix the problems, keep in mind that sooner is always better than later (we don't want you to lose data!). Computer problems can often get worse over time: fans collect more dust, hard drives become more damaged, and other problems can dramatically shorten the life of a machine.
Remember that a machine that becomes less stable over time is putting your programs and your critical data at risk. Updates applied on a shaky foundation can cause any number of problems. Often times, data is not given a warning before it is deleted. Can you afford to delay?
Make an appointment and give your computer a clean health certificate. Call us at 661-263-4442