Microsoft has confirmed an issue in Outlook for Desktop and Microsoft 365 where email text disappears from the display as you type. There have also been numerous reports from Outlook users receiving emails with no text in the message area.
The computer giant says it is currently working on a fix that should be available around 9 p.m. PT on Tuesday May 11th.
"Users have to restart the Outlook client to apply the update after receiving it," Microsoft said in a tweet. A message on the service status page added: "Under certain circumstances, users may need to restart their client a second time for the changes to take effect."
Outlook for the web and mobile does not appear to be affected and will suggest either option as a workaround until the update is rolled out. However, some users have denied Microsoft's claim that the system works just fine for web users, even though Google's Chrome browser appears to have a better chance of success than Microsoft's Edge alternative.
We have identified the root cause and are applying a fix that will hit affected users in the next 3 to 4 hours. Users have to restart the Outlook client to apply the update after it is received. We expect service to be restored for affected users by May 12, 2021 at 3:00 a.m. UTC.
– Microsoft 365 Status (@ MSFT365Status) May 11, 2021
The problem affecting users worldwide started earlier today and appears to be linked to the introduction of a Microsoft 365 update that was released on Wednesday.
A Massachusetts-based user posted a video on Twitter showing exactly what is happening:
If you are using Outlook for the desktop, you are likely to experience this problem as well. I just spent an hour figuring out why the hell my text disappeared when I hit enter, only to find out that it's a common problem today. pic.twitter.com/OZyoz8ZmVJ
– Ben Jackson (@BJacksonWrites) May 11, 2021
Others used the social media platform to fret about the problem. Some were concerned about how this might affect their work schedules:
I can't believe I spent the last two hours figuring out this problem, reinstalling it three times, and even thinking of reinstalling the entire system. I have a team meeting tomorrow. Many Thanks.
– Dani Martín (@danimartin_info) May 11, 2021
How about moving your users to some isolated servers first, then upgrading and testing, and then moving your users to known production servers. Never test your poorly written software on production servers. If we had an alternative to 365, we would recommend it to our customers.
– Joe Rainero (@joerainero) May 11, 2021
UPDATE: Microsoft just tweeted to say it is on track to fix the issue in the next few hours.
The deployment of our fix is proceeding as expected, and we continue to expect it to be completed on Wednesday, May 12, 2021 at 3:00 a.m. UTC.
– Microsoft 365 Status (@ MSFT365Status) May 12, 2021