Microsoft Groups Issues and Find out how to Repair Them

Microsoft Teams was launched in 2017 as a unified communication and collaboration platform that helps companies and organizations get things done. Microsoft leveraged the company's existing Office software experience and created a unified experience between Teams, Office 365, and Skype for Business. As with any software, however, things don't always go according to plan. If you're having issues with Microsoft Teams, here are some of the most common problems you can fix.

Breakdown: Teams only shows older messages and threads

If you are not getting the latest news from your co-workers or your feed seems to have frozen in time, we recommend restarting the application.

To restart Teams on Windows 10, look for the Teams icon (a small purple icon for two people) in the system tray at the bottom right of the screen. You may have to click a small arrow to expand the system tray. Once the icon is found, right click on it and select Exit. On macOS, right-click the Teams icon in your Dock, then choose Exit. Now open the application again to see if it fixed your problem.

Problem: Microphone or webcam are not working properly

If you are having problems with your webcam or microphone, first make sure that your hardware is connected incorrectly. Next, make sure your microphone and webcam are turned on during a meeting. When you join a new call, toggle switches appear for these options.

If other applications can see your webcam and microphone but Teams cannot, you may need to allow permissions on Teams. To change permissions on Windows 10, click the Windows search bar and enter webcam. Under Choose which apps can access your webcam, make sure Teams or the web browser you use to access Teams is turned on.

To change Teams' permissions on macOS, click the Apple menu icon in the upper left corner of the screen, then choose System Preferences. From here, select Security and Privacy and then Camera. You may need to click the lock icon to make changes here. Make sure Teams or the web browser you use to access Teams is turned on.

Problem: You can't create a new team in Microsoft Teams

If you're trying to create a new team in Microsoft Teams but can't, contact your system administrator. Companies and organizations have the option to prohibit individuals from creating new groups or teams. Contact your IT department for further assistance on this matter.

Breakdown: The removed user is shown in Teams as "Unknown User"

Microsoft is currently aware of an issue where a remote user appears as an unknown user in the team application. The Conversation tab may also show that an unknown user has been added to the team. There is currently no solution, but Microsoft is working on the problem.

Problem: Unable to connect to Microsoft Teams

If you're having trouble accessing Teams, make sure your Mac, PC, or mobile device can access other networks or internet content. If your computer is connected to the internet but Teams is still inaccessible, the service might not be available. Check Microsoft's support page for any issues with Team Service.

Issue: Teams are stuck in a sign-in loop in Microsoft Edge

If you're using Microsoft Edge or the older Internet Explorer, your Teams sign-in screen might be stuck in a loop. This is likely because your organization is using the Trusted Sites option and has not enabled Microsoft Teams. You can follow these steps to allow Teams. If you are locked out of the process, you may need to contact your system administrator or IT help desk for further assistance.

Instructions for Microsoft Edge

Step 1: Open Microsoft Edge.

step 2: Open the Settings window and select Site Permissions.

step 3: Next, select Cookies and Site Data.

Step 4: Select this option to allow websites to save and read cookie data.

Step 5: Then make sure that Block third party cookies is deactivated.

Step 6: In the Allow section, add the following websites:

  • (*.) microsoft.com
  • (*.) microsoftonline.com
  • (*.) teams.skype.com
  • (*.) teams.microsoft.com
  • (*.) sfbassets.com
  • (*.) skypeforbusiness.com

Instructions for Internet Explorer

Step 1: Open Internet Explorer.

step 2: Open the Internet Options window.

step 3: Select Privacy and then Advanced.

Step 4: Under First party cookies, select Accept.

Step 5: Under Third-party cookies, select the Accept option.

Step 6: Make sure that always allow session cookies is checked.

Step 7: Click OK.

Step 8: Under Internet Options, select Security and then Trusted Sites.

Step 9: Select Sites and add the following sites:

  • (*.) microsoft.com
  • (*.) microsoftonline.com
  • (*.) teams.skype.com
  • (*.) teams.microsoft.com
  • (*.) sfbassets.com
  • (*.) skypeforbusiness.com

Problem: Cannot access a Microsoft Teams OneNote notebook

If your document libraries contain more than 5,000 OneNote items, teams can send the following message: "One or more of the document libraries on the user's or group's OneDrive contain more than 5,000 OneNote items." This is a known limitation of the service and Microsoft is aware of the problem.

For now, you need to reduce the number of items in OneNote below 5,000. Microsoft offers this tool for counting the number of items in a particular document library that it may currently support.

Problem: In Teams, you can't sign in to the service

If you're having trouble logging in to Team Service, first make sure you're entering the correct credentials. You might get one of the error codes listed below if you fill in the exact information but are still denied access. Contact your IT department with the error code provided as the problem will need to be resolved by your system administrator.

Common login error codes:

  • 0xCAA20003: Authorization problem – make sure the date and time are set correctly.
  • 0xCAA82EE2: Request timed out – Make sure you are connected to the Internet and that firewalls are not preventing access to the service.
  • 0xCAA82EE7: Server not resolved – Make sure you are connected to the Internet and that firewalls are not preventing access to the service.
  • 0xCAA20004: Requirement Requires Approval – Make sure the organization is following Azure Active Directory configuration guidelines.
  • 0xCAA90018: Incorrect Credentials – You are using the incorrect credentials to sign in to Microsoft 365 services.

Problem: Notifications are not being sent to your desktop

If you're no longer receiving notifications from Microsoft Teams, this might not be an error. The permissions may have changed. First, check that the correct settings are activated in the team app. Open the Microsoft Teams app, click your profile photo in the upper right corner and select Settings. Next, select the Notifications option. Make sure your notifications are still turned on and permissions meet the requirements. If notifications are not enabled, you may need to click Allow or Enable to enable them.

Skype

Error: Cannot send a message in Skype for Business

If you send a message to a single Skype for Business account but the process fails, there are two possible culprits. First, make sure the recipient's status is set to Available or another active status. Otherwise, if both users are available, make sure both users are using Microsoft Teams to send messages. The good news is that Microsoft is aware of the problem, but the bad news is that they are still working on a solution to it.

Error message: "We couldn't connect. Sign in and we'll try again."

Another unfortunate problem you may encounter on a Windows PC is the "We couldn't connect." Sign up and we'll try again. Banner notification. This error occurs when the Teams app is not in use. The result is missing notifications or meeting prompts. If you encounter this error, restarting the app doesn't seem to help. However, you can fix the problem by by doing the following and resetting the app's cache:

Step 1: Make sure to completely quit the Teams application by right-clicking the Teams icon in the system tray (next to the clock) and selecting Shut Down.

Step 2: Right click the Start menu and click Run.

Step 3: In the Run dialog box that appears, type% AppData% Microsoft, and then click Enter.

Step 4: In the window that appears, right-click the Teams folder and select Rename.

Step 5: Type TeamsBackup and press Enter on your keyboard.

Now try opening the Microsoft Teams application and using it again. You need to set up Teams like this is your first time using it, but the problem should be resolved.

Problem: None of the above solutions solved your problem

If you continue to have problems with Microsoft Teams, contact your organization or your company's system administrator. Otherwise, if you are in control of Teams in your organization and need additional help, be sure to use Microsoft's support documentation and contact the technical team if necessary.

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