Is It Lastly Listening to Customers?

Apple has made design decisions in the past that propel the technology industry in certain directions. Where the company goes, others often follow. But sometimes the decision Apple makes is not the right one and users ask for better.

Apple's October 18 event showed a return to the functionality of the MacBook Pro range by reversing some of those unpopular decisions, and this could indicate the company is ready to listen more to its users. Let's examine the recent changes and controversies in the past related to Apple's hardware design decisions.

Apple's history of controversial decisions

Controversial design decisions are not new to Apple. Do you remember when Apple decided to remove the headphone jack from future iPhone models? The move fueled outrage around the world, and few could believe Apple's audacity to even suggest such a thing. In the end, the decision was correct and many of us accepted switching to other audio output methods.

Related: The Best iPhone Lightning Cable Wired Headphones

You may also remember when Apple removed disc drives from its Mac lineup. The outrage followed again, but the choice made sense over time. CDs and DVDs were soon out of date, and removing the drive made it possible to make the products thinner while also making room for other components.

Sometimes Apple gets it right and the outrage fizzles into acceptance. However, sometimes the company makes a mistake and has to decide whether to persevere or admit its mistakes. With functionality returning to the new MacBook Pro models, we have to ask ourselves the question: is Apple finally listening to its users?

Apple's Mac Touch Bar Controversy and Removal

Apple's Touch Bar was an interesting and innovative idea that ultimately failed in implementation. While customization allowed some control over the functionality of the bar, the tool that replaced function keys took away more than it returned.

Many of us know the most convenient keyboard shortcuts for the apps we use, and the ability to add extra digital keys to our keyboards is a redundant feature. Additionally, removing the physical function keys is frustrating for those of us who aren't interested in using Apple's Touch Bar technology. When such a significant piece of hardware is a novelty rather than a functional tool, you know you have a problem.

Related: How To Make MacBook Pro Touch Bar More Useful: Tips

Apple's decision not to include the Touch Bar in the latest 14-inch and 16-inch MacBook Pro models seems to show that the company is accepting the wisdom of the crowd.

We shouldn't blame manufacturers for pushing boundaries and trying new things, but we should challenge them when they stray from the path of common sense. Perhaps Apple's task of the Touch Bar took longer than it should have been, but in the end we did it.

Other welcome changes to the new MacBook Pro models

With the announcement of the new 14- and 16-inch MacBook Pros, Apple is offering another atonement for the wrong decisions it made in the past. Sometimes the old days really are better, and if it ain't broke then you probably shouldn't be removing or replacing it. Let's take a look at what other hardware features Apple is bringing back with the new MacBook Pro models.

Return of MagSafe chargers

MagSafe chargers have long been a hallmark of Apple portable computers. The discontinuation of the port and adapter began in 2016 when USB-C solutions offered an alternative. However, with the release of the new MacBook Pro Apple models, MagSafe is making a return to the Mac with fast charge support.

Once again, Apple seems to be giving us what we want and reviving past features that should never have died.

More ports in MacBook Pros

Apple appears to have heard the chorus of "more ports" being sung by its users, and the company has responded accordingly. The new 14- and 16-inch MacBook Pro models have three Thunderbolt 4 ports, HDMI, audio jack, SDXC card slot and of course MagSafe 3. Request.

This is a drastic change from the four USB-C ports – and nothing else – offered with previous MacBook Pro models. And most professional users appreciate it.

Apple needs to learn to listen to its users

The customer isn't always right, and when Apple knows when to listen to the crowd and push a new concept, the company will have a happy and trusting user base. The removal of the Touch Bar and the reintroduction of the MagSafe store along with additional ports suggest Apple is listening to its users, and we can't help but wonder what other big changes are on the way.

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About the author

Matt Moore
(20 articles published)

Matt is an Australian freelance writer with a degree in creative and critical writing. Before his studies, he worked in technical support and gained valuable insights into the technology and its users. His real passion is storytelling and he hopes to one day write a well-published novel.

By Matt Moore

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