Microsoft returned to its roots with Windows 10, adding the successor to its now defunct Internet Explorer browser: Microsoft Edge. It was designed to completely replace Microsoft's older browser (yay!), But it does present users with an entirely new user interface (not yay!).
Although Microsoft has been around for a few years, Microsoft Edge is still the new kid on the block, which means there are bugs to squash, unfamiliar controls to learn, and problems to fix. If you are frustrated with Microsoft's latest browser or encounter serious problems, fear not. Our guide lists common problems and solutions to get you back on track in no time.
Problem: Edge is running slowly and has problems loading
- First, close all tabs and restart the browser. An item on one of the pages may consume excessive system memory and slow down the browsing experience. We saw Microsoft Edge shoot well past the 3GB point, which can be a burden on systems with only 8GB of system memory installed.
- You can also try to click on ". . .”For more options and choosing a new InPrivate browser window. If this solves your problem, you may experience trackers or other issues with a regular page.
- Try wiping Edge data by clicking ". . .”And choose Settings. Then select the option “Select what should be deleted” under Delete browsing data to delete the cached files (and the history, if applicable). Restart Edge and see if a clean slate fixes your problems.
- When was the last time you defragmented your PC? Browsers read and write to your local hard drive or SSD, and unoptimized storage can slow you down. Go to File Explorer, right click on your primary drive, choose Properties, click the Tools tab and click the Optimize button. Make sure your "C" drive is fragmented near "0%" in the window below.
- You can search for these errors using Windows 10's System File Checker. Right-click the Start button or press Windows Key + X on your keyboard to access the Windows PowerShell (Admin) option in the Classic menu. In the Command Prompt box, type "SFC / scannow" (no quotation marks) and press Enter. This will scan for system file errors that might be causing problems and attempt to fix them. If an error is found that cannot be resolved, check to continue.
Issue: Edge's internet is frequently interrupted or unable to connect
- Make sure your device is connected to the local network. An icon next to the system clock shows your current status and shows a red "X" when you are not connected. If so, make sure your router is working properly (if one is installed). Also take a look at the modem: Are your transmit and receive lights fully lit? If not, your connection is having trouble.
- Location is key. If you access the internet from across the house or office, your connection may be very slow. Imagine tune into an FM radio station: the music fades the further you are from the tower of the transmitter. For better "reception", try to get closer to the central point of your local network.
- If you've upgraded to Windows 10 using unsupported VPN software, you won't be able to access Edge. You may need to update your software or replace your VPN. Here are some options.
- A lot can go wrong with your connection. The troubleshooting page will tell you why I can't get online and see what Microsoft has to say.
Problem: All websites have a problem and won't load
- If you get an error message on every website you visit, but you still have a working internet connection, something is wrong with Edge. Try to clear the pipes by clicking on ". . .”And choose Settings. Then, under Clear Browsing Data, click Choose what to delete. Select options to clean up your cached files (and history, if applicable). Restart Edge and see if it works successfully.
- Make sure that proxy support is not enabled. Click on ". . .”To access the Settings drop-down menu and under Advanced Settings click the Show Advanced Settings button. Then, under Proxy Setup, click the Open Proxy Settings button and make sure all proxy switches are in the Off position. This information can be found in the Settings app for Windows 10.
Problem: The occasional website "has a problem" or "needs Internet Explorer"
- If many of the web pages you open work successfully, but some display error messages or say "Requires Internet Explorer," Edge is likely not able to read those pages successfully. Older ActiveX, Silverlight, Java and similar technologies often have this problem and force you to open the page using Microsoft's older browser. The error message should include the option to either open Internet Explorer or continue with Edge and encounter potential loading issues. You can always find the Open with Internet Explorer option in the Edge drop-down menu.
- If you suspect this is a problem with the website itself, you can use a website called Is It Down For Everyone to check the current status of the website.
Problem: I can't find my favorites or downloads
- With Edge, Microsoft switched to a browser that uses a hub to store much of your web information. Navigate to the system tray and click the hub button with part of a star and three lines. Click on it and select the star-shaped Favorites button in the rolled out area to view your current favorites. You can also download your old favorites from another browser by clicking the Settings link in the Favorites panel and under Import Favorites and Other Information, clicking the Import from Another Browser button.
- While in the hub area, you can view your download history by clicking the down arrow. In this area you can delete your download history and open the folder where all downloads are stored on your PC. Check this folder from time to time to delete old downloads and free up valuable space.
Problem: My passwords don't work in Edge
- If you're trying to sign in to websites that require passwords and Edge spits you out, the problem might be with your cookies or cache. Go to ". . .At the bottom of the list, select Settings, then under Clear browsing data, click Choose what to delete. Clear your browser cache and cookies (including your history if necessary) and reload Edge.
- A recently downloaded app or program can cause problems. Run the Windows app troubleshooter or uninstall the recently downloaded apps.
- If you are a LastPass user, click ". . .Next, click Extensions to search the Edge extension collection in the Windows Store, assuming you have installed the Windows 10 Anniversary Update. There you will find a LastPass extension that you can use to forward your passwords to Edge. No other password managers are currently offered.
Problem: Edge logs out every time you restart websites and apps
- This error allows you to re-enter the credentials for each app or website when you shut down and restart your PC. This also includes Google, Facebook and all Microsoft apps. This problem started appearing in 2020 and Microsoft recognized it and is looking for a solution but it doesn't seem to have one yet. Apply Edge updates and wait.
- To make things easier, we recommend finding a password manager app that will make it easy for you to log in even if all of your websites “forget” your information.
Daniel Martin / screenshot
Problem: Cortana doesn't work in Edge
- Make sure Cortana is enabled on your Windows 10 device. First, click on the Cortana "eyeball" icon next to the search box on the Windows 10 taskbar. Cortana's toolbar is on the side of the resulting menu and contains buttons for the notebook and settings. Clicking the gear icon brings up the Cortana section of the Windows 10 Settings app on the screen. Make sure the Cortana switch to "Hey Cortana respond" is on. You can also click the Check Microphone link to see if Cortana can even hear your voice.
Problem: Edge is stuck in an endless loop
- If you are getting an endless loop of popups, broken websites, or other weirdness that is preventing you from using the Edge browser, you may have encountered an error. You can find these errors using Windows 10's System File Checker tool. Right-click the Start button or press Windows Key + X on your keyboard to access the Windows PowerShell (Admin) option in the Classic menu. In the Command Prompt box, type "SFC / scannow" (no quotation marks) and press Enter. This will scan for system file errors that might be causing problems and attempt to fix them. If an error is found that cannot be resolved, check to continue.
- If you've recently installed programs or apps, they can affect Edge. Try uninstalling them and see if Edge behaves again.
- Look for System Restore in your desktop search box. You might be able to roll back Windows 10 to a previous version and fix the problem with Edge if you don't have valuable work that you would lose.
- If you can't escape an endless loop of pop-ups or if you see browser windows that won't close, you need to forcibly close Microsoft Edge. To do this, type Ctrl + Alt + Del to bring up a screen with an option to start the Windows 10 Task Manager – oneAlternatively, you can simply type "task manager" in the taskbar search box to access the same program. In either case, click the Processes tab, highlight Microsoft Edge in the list and click the End Task button in the lower right corner. Goodbye trouble.
Issue: Edge crashes when doing a search in the address bar
- Edge has already encountered this error. Take a look at your default search engine settings in Windows. If your default search engine is set to Google, try switching it to Bing. This has fixed the problem for many users in the past. Microsoft should address the patch problem.
- Turn off search suggestions in Edge. This is another solution that fixed the bug for users, especially if they don't want to switch their default search engine.
Problem: Your mouse hover pop-ups and other features don't work in Edge
- If you don't see the usual automatic information when you hover over something with your mouse, Edge may need to be deleted. Go to ". . .Click the button and select Settings. Then, under Clear Browsing Data, click Choose what to delete. Clear your browser cache (and history if applicable), restart Edge, and see if the problem is resolved.
Problem: Text in Edge is too small
- You can change the text size of an open web page by using the keyboard shortcuts Ctrl + or Ctrl + or the option ". . .Menu and increase or decrease the Zooming Frame.
- If you want to change the font size in Reading View, click once anywhere on the converted page to activate the Reading View toolbar. Then click the “AA” options button to change the font size and switch between three themes: light, sepia and dark.
Problem: I can't save web pages with Edge
- Right click on the webpage itself and see if there is an option to save the webpage directly. You can also add the website to your favorites.
- There is a small pencil and paper icon in the Edge toolbar. This is the Web Note tool that will open a new toolbar with the "Save Web Note" button on the right. Make the changes you want and save the page on your PC by clicking the button.
- The extensions for OneNote and Evernote let you cut pages and articles for later. Click ". . .Next, click Extensions to search the Edge extension collection in the Windows Store, assuming you have installed the Windows 10 Anniversary Update. There you will find OneNote and Evernote.
Problem: Drag and drop and other functions don't work in SharePoint Online
- If you can't drag and drop SharePoint Online while using Edge, you're not alone: Microsoft hasn't implemented this feature in Edge yet.
- To enable other features like Edit Library or New Quick Step, make sure you have SharePoint Designer installed.
Problem: Skype for Business Online, Access, or Project isn't working
- Because some SharePoint and OneDrive features use ActiveX, which Edge doesn't support, you may not have access to these features if you're using the Edge browser. Switch to a different browser when working on SharePoint or OneDrive projects.
Problem: Flash Player does not work and I cannot install it
- Find something else. Support for Adobe Flash Player will officially end in December 2020 for both versions of Microsoft Edge. Microsoft provides a plug-in workaround for Internet Explorer 11 mode. However, if for some reason your business doesn't absolutely need Flash, it is time to find another solution using HTML5 or a similar option.
Problem: I can't hear sound on Edge
- This is likely a problem with Adobe Flash Player. Make sure that the Flash Player is activated by clicking on ". . .From the Edge menu, click the Settings button at the bottom of the list. and then Advanced Settings. At the top of the rollout area, you'll see the Use Adobe Flash Player button. Make sure it's on, then refresh your webpage to see if the video is working now.
- If you're using Windows 10 build 17035 or later, the tab might be muted. Right-click the Browser tab to see if the Mute option is enabled.
Problem: YouTube and other video websites don't work in Edge
- Try wiping various Edge data by clicking ". . .”And choose Settings. Then, under Clear browsing data, click Choose what to delete and delete the cached files (including history if necessary). Restart Edge and see if that solves the problem.
- Install the latest drivers for your graphics card or integrated graphics and make sure Windows 10 is up to date.
- If that doesn't work, type control panel in the search box next to the Start button and select the listed result to open the desktop program. Once the window appears, click on View network status and tasks listed in the Network and Internet section. In the lower left corner you need to click on the "Internet Options" link and then click on the "Advanced" tab in the "Internet Properties" pop-up window. It says "Use software rendering instead of GPU rendering" at the top of the resulting list. This is usually disabled. However, click the check box to enable this feature, restart your PC, and see if that solves the problem.
- You can always download and install MyTube, a video download manager. It is a free, open source app that allows you to watch videos without the associated web-based technology like Flash and HTML5.
- If the YouTube page just doesn't display properly in the browser, you might see the website's new layout, which doesn't always work well with Microsoft Edge. Click your icon in the top right corner of YouTube and click the Restore Old YouTube option from the drop-down menu.
Problem: Push notifications don't work
- First, check that notifications are turned on at all. Click the Windows 10 Start button and select the gear icon to load the Settings app. Once loaded, click Notifications & Actions in the list on the left, then scroll down to the Notifications section to make sure they're turned on. After that, scroll down even further to the Get notifications from these senders section to see if Microsoft Edge is enabled.
- If a particular site doesn't send a notification, it might be blocked in the browser itself. Click the "…" button to access the Settings and More menu. Click Settings and then click the Show Advanced Settings button that appears under Advanced Settings. From there, navigate to the Website Permissions section, click the Manage button and select the website in question. The resulting rollout window contains a notification switch and a button to delete permissions.
- If you're using Windows 10 Build 17063, Microsoft is aware of an issue with notifications. "Push notifications are not working properly in this build due to a bug that prevents the push permission from being saved correctly."
Problem: Auto-fill does not work properly
- If you're having problems with your autofill information not showing up on forms, go to. . .At the bottom of the drop-down menu, select Settings, and then click the Show Advanced Settings button on the next rollout menu. After that, scroll down to the Auto-Fill Settings section and make sure all three switches are on. While you're here, you can manage passwords, form entries, and cards if necessary.
- Another possible problem to clear browser cache. Click on the ". . .Select the Settings button again and scroll down to the Clear Browsing Data section. You can clean up form data, passwords, etc. by clicking the Choose What to Delete button. This means that you will have to start over to get information that the text boxes will automatically fill in.
- You may need to check your installed extensions to see if they are causing data autofill issues. Access your extensions by clicking "Browser".. . ."Button.
Problem: The browser crashes randomly
- The first obvious solution is to make sure you're running the latest version of Windows 10 and Microsoft Edge. Microsoft may have already fixed the problem with the browser in a feature update or patch. To find out, access the Settings app, navigate to the Update & Security section and click the Check for Updates button.
- You can use Windows 10's System File Checker tool to check for errors. Right-click the Start button or press Windows Key + X on your keyboard to access the Windows PowerShell (Admin) option in the Classic menu. In the Command Prompt box, type "SFC / scannow" (no quotation marks) and press Enter. This will scan for system file errors that might be causing problems and attempt to fix them.
- Once you are up to date, you may need to check your installed extensions to see if they are causing any problems. This may require disabling one extension at a time. Access your extensions by clicking "Browser".. . ."Button.
- Browser crashes may or may not be a cache issue, but worth investigating. Click on the ". . .Select the Settings button and scroll down to the Clear Browsing Data section. By clicking the Choose What to Delete button, you can clear your browsing history, cookies, saved website data, cached data, and more.
Problem: Too many popup windows!
- This can be related to malware. Scan your system with your installed antivirus solution or use Microsoft's built-in Windows Defender client. In either case, make sure the definitions are up to date before running a scan.
- Install an ad blocker extension. If you don't believe the crazy pop-ups are related to malware, you might be accessing websites with hideous pop-ups. The Microsoft Store has a few of these like AdBlock, Adguard AdBlock, AdBlocker Ultimate, uBlock Origin and more.
- Clearing the cache can be helpful. Click on the ". . .Select the Settings button and scroll down to the Clear Browsing Data section. By clicking the Choose What to Delete button, you can clean up the saved website data, cached data, and files. You many also need to clear your plate of cookies.
Problem: The homepage is constantly changing
- Like the pop-up problem, this can be malware related. Scan your system with your installed antivirus solution or use Microsoft's built-in Windows Defender client. In either case, make sure the definitions are up to date before running a scan.
- This problem can also be related to installed extensions. Click on the ". . .Click the button to access the Extensions menu and disable a single suspect at a time to see if any of them swap your home page.
Problem: The location bar contains unwanted addresses
- Close Microsoft Edge, find that particular file – C: UsersYourUserNameAppDataLocalPackagesMicrosoft.MicrosoftEdge_8wekyb3d8bbweRoamingStatetypedurls.json – and open it with a text editor. When it opens, remove the entire entry for that address, including the comma at the end. After that, save the file, start Edge, close the browser again, and start Edge again.
Problem: My adblocker stopped working with Edge
- Try to see if your adblocker needs to be updated manually or uninstalled and reinstalled in Edge. Microsoft has confirmed the manifest V3 update for the Chromium version of Edge. This means that the webRequest API is undergoing some serious changes. However, many popular ad blockers rely on the webRequest API to do their job and may not be able to easily fix bugs or broken tools that result from them. Give ad blockers time to educate themselves, or look for an ad blocker that specifically states that it will work with the latest version of Chromium Edge.
Problem: I've tried everything and nothing works
- Make sure you have the latest Windows 10 updates. Sometimes these updates can fix bugs and add new features.
- Wait for the next Microsoft update. Microsoft is updating Edge to add new features and fix issues.