Frequent Google Meet Issues and The right way to Repair Them

Google Meet has become one of the standard video conferencing solutions, whether you're attending a business meeting or connecting with friends and family. However, like all pieces of software, Google Meet is not perfect and you may encounter some issues along the way. If you have problems with this, this manual provides information to help you get back to work as pain-free as possible.

Also, check out these awesome tips and tricks for your next Google Meet video call – they could take your event to a whole new level.

Problem: I cannot join or start a meeting

If you're having trouble attending an existing Google Meet video meeting or creating a new one, first make sure you're signed in with a Google or G Suite account. To do this, visit the Google website and then click the blue sign In button. If you're a G Suite user, you may need to check with your administrator to make sure that Google Meet is enabled for your organization in the Google Admin Console.

Problem: A dial-in number is not provided for your meeting

Currently, only G Suite users have access to a dial-in number so meeting attendees can call into a meeting from their phone. While the US does support dial-up, it does not include all countries around the world. Contact Google to make sure your country supports dial-up.

Error: Education users cannot join from outside the domain

If you're using a G Suite Education or G Suite Enterprise for Education user account, there is a known bug that requires a meeting creator to be present to approve or deny join requests from outside the domain. As a result, the "Ask to Join" page crashes. Until this issue is resolved, the best solution is to make sure that the creator of the meeting keeps calling until all attendees with external email addresses are present.

Problem: Your meeting shows up as full

If you can't add more people to your meeting, you may have reached your subscription limit. Personal Google accounts and G Suite Basic accounts are limited to 100 participants. G Suite Education accounts are limited to 100 participants, while Business and Essentials accounts can have up to 150 participants. For enterprise customers, Google Meet can support a maximum of 250 attendees.

Problem: Your camera or microphone was denied access

The first time you join a Google Meet conference, the system asks you for permission to use your camera and microphone. If you accidentally rejected the system, you can change your answer by following the steps below:

Step 1: Visit the Google Meet website, preferably using Google Chrome.

step 2: Click the New Meeting button and select Start an Immediate Meeting from the menu that appears.

step 3: Click the Camera blocked icon (a small camera with a red X) in the Chrome address bar.

Step 4: Click Always allow https://meet.google.com to access your camera and microphone.

Step 5: Click on Done. Refresh the webpage to see if your camera and microphone have been granted access and are working now.

Problem: MacOS users cannot see your camera

In the latest versions of macOS (Mojave and above) you need to allow Chrome or Firefox to use your webcam. This is a safety measure to ensure that no unapproved applications are using your webcam or microphone when they are not.

Note: Before doing these steps, make sure your camera is connected properly. If you can access your webcam in other apps like FaceTime or Photobooth, go ahead.

Step 1: Click the Apple logo in the top left corner of your screen.

step 2: Select System Preferences.

step 3: Select the Security & Privacy setting.

Step 4: Select Privacy> Camera.

Step 5: Make sure there is a check next to Google Chrome or Firefox.

Note: You can follow the same steps if your microphone is rejected. In step 4, choose Microphone instead of Camera.

Problem: Dropdown menus do not appear while screen sharing

The Google team is currently aware that drop-down menus don't appear when sharing a window in Google Meet. Right now, if you need drop-down menus, it is best to share your entire screen instead of a specific window.

Problem: Cannot be displayed on MacOS

With the latest version of MacOS (Catalina) you need to allow your browser to record your screen before presenting it. To enable this option from the System Settings app, do the following:

Step 1: Click the Apple logo in the top left corner of your screen.

step 2: Select System Preferences.

step 3: Select the Security & Privacy setting.

Step 4: Choose Privacy.

Step 5: Select Screen Capture.

Step 6: Make sure there is a check next to Google Chrome or Firefox.

Problem: Poor video quality during a call

Several factors can affect the quality of your video calls. First, make sure that you are using a high-resolution webcam from a trusted manufacturer. (Unless you have a great webcam, there's not much we can do.) Also, check that the network you're on is fast and can support the call. If you continue to have problems, try closing other browser tabs and applications that may be consuming resources. Finally, if you're using a VPN, try disconnecting from it as it may slow your connection down.

Breakdown: Google Meet cannot be accessed

Google may have issues with their Meet service. For more information, see the G Suite Status Dashboard. A green icon next to "Meet" indicates that everything is working properly. A yellow or red icon indicates a problem that may explain why you are currently unable to connect.

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Problem: Google Meet cannot be opened on mobile devices

Make sure your version of Google Meet is up to date by visiting the Play Store on Android devices or the App Store on iOS devices. Google Meet versions are only supported for six months, and older versions of the app may no longer work properly. Alternatively, you can delete the app and then reinstall it in the relevant app store on your mobile device.

Breakdown: All-day meetings cannot be scheduled

If you select the Coordinated Universal Time (UTC) zone, you cannot schedule an all-day meeting due to an error. To fix the problem, instead of choosing the All Day option when scheduling your meeting, manually schedule the event for 24 hours. To do this, use the Time and Date drop-down boxes.

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