Eight Fixes When OneNote Is not Working Correctly

While Microsoft's OneNote app is a handy way to organize your thoughts, sometimes problems arise and they stop working as intended. The app doesn't sync data properly, can't save credentials, unknowingly crashes, and several other issues persist over time.

When you run into problems like this with OneNote, let's examine a few ways to fix them.

1. Update the OneNote app

A new update fixes existing bugs in the app and makes it more secure. You can put your data at risk if you don't update the app to the latest version in a timely manner. In addition, there may be problems with the app for which there is no easy solution.

Updating the apps is a great way to resolve the issues before you do anything else. To update the OneNote app, sign in to your Microsoft account and tap the Account email or symbol in the upper right corner. Click on Office user information just below My Microsoft account.

In the product information settings, click the Update options Drop down menu Directly behind Office updates, and then hit Update now.

The app will look for an update and will download it in the background and install it when an update is available. In the meantime, you can still use OneNote. When the download finishes, save your work as the app will automatically close to apply the updates.

If updating the app doesn't fix the problem, you can try clearing the app's cache.

2. Clear the OneNote cache

If updating the apps doesn't fix the problem, clearing the cache should be the next step. Each app stores certain information in order to make processing as quick and smooth as possible. Tons of cached data and corrupted cache files often disrupt the app's processing, causing unusual problems. To clear the cache in OneNote, do the following:

  1. Go to File menu in OneNote.

  2. Click on Options.

  3. Click in the left sidebar Save and secure.

  4. Copy the full path into the Location of the cache file.

  5. Paste the copied path into File manager.

  6. Open that 16.0 Folder or any other version you have.

  7. Delete all files in the Cache Folder.

3. Repair OneNote

If OneNote has already been updated and clearing the cache doesn't work, try repairing the application to make sure no missing or damaged files are causing the problem. To do this, proceed as follows:

  1. Navigate to the Apps Section of Windows settings.

  2. Tap on Apps and functions in the left sidebar.

  3. Find OneNote and tap on it OneNote icon if.

  4. Click on Expanded options.

  5. Tap on repair after scrolling down.

Note that repairing OneNote won't affect the data, so even if your app is working fine, you can fix it to make it work smoothly.

RELATED: The Best Ways to Speed ​​Up Microsoft OneNote

If repairing the app doesn't work, you can also reset the app, but that should be your last resort. After you reset OneNote, all of your data will be removed and you'll need to open your notebooks from OneDrive again.

4. Solve any problems with your browser

Users can also trigger OneNote if they try to run the OneNote app and sign in to the web with the same account at the same time. If you have a browser hijacker, the web version may not sync the data properly and cause your OneNote app to crash when you switch.

To test this, temporarily turn off the web version of OneNote. When all of this returns to normal, try cleaning your browser to remove any browser hijackers or PUPs that could affect your browser's performance.

To perform a browser cleanup in Chrome, do the following:

  1. Navigate to settings by tapping three vertical points in the upper right corner.

  2. Tap in the left sidebar Progressive and choose Reset and clean up.

  3. Tap on Clean up computer and hit Find.

To prevent the same problem from occurring again, avoid running the app and web versions at the same time.

5. Add a new user account to OneNote

There's a good chance the problem isn't with the app but with your account. Sync issues, not enough space in OneDrive, and many other issues are related to your account. Try signing out of your Microsoft account and signing back in. If the error is temporary, it will be fixed automatically.

If the problem persists, you can try a different account and see if OneNote behaves similarly. If the problem is resolved, something is wrong with your account. You can free up some space on your OneDrive or force sync your data so that OneNote works properly.

You can force your account to sync by adding a new blank page by tapping Add page. OneNote occasionally stops syncing text, but syncing a blank page usually gets it working again.

6. Run the Windows system troubleshooter.

You can also run Microsoft's troubleshooter once for Store apps. It's beneficial and usually fixes most problems. How to use it:

  1. Go to Windows settings.

  2. Navigate to the System settings.

  3. Enter in the search box "Troubleshooting the settings."

  4. Click on Additional bug fixes.

  5. Navigate to at the bottom of the page Windows Store apps.

  6. Tap it once and press Run the troubleshooter.

If the problem is detected, you can fix it, but if not, it's time for some advanced fixes.

7. Update / Rollback Windows Update

If nothing has worked so far, check that you are not using outdated Windows. Windows is usually updated automatically when a new update is released. However, if you forget to update it and don't keep the auto-update settings, problems can arise.

To check for available Windows updates, go to Windows settings and tap on Update and security. Then tap Check for updates. You can resume updates if they are paused.

OneNote might act strangely after the latest Windows update, so you can try resetting it to see if it's causing the problem. To undo a recent Windows update, go to Windows settings and navigate to Update and security. Click on View update history.

the Uninstall updates The top left option will take you to the Control Panel, where you will find a list of all updates. Just tap the one you think is the newest and tap Uninstall.

If everything is back to normal after the update is rolled back, pause your updates for some time to avoid Windows installing the same update again. You can resume it after a few days so as not to endanger your safety.

8. Reset OneNote

For the most part, resetting the OneNote app works like a charm and fixes most of the problems. However, since resetting OneNote will delete your system files, you can skip this step if you need to.

RELATED: Tips for Using Microsoft OneNote as Your To-Do List

Navigate to Windows Settings> Apps> Apps and Features> OneNote> Advanced Options. To reset your app, tap Reset to default directly under the repair Opportunity.

It gives your OneNote app a fresh start that solves all of your problems. To avoid having to reset the app from scratch, you may want to implement other fixes first.

Keep your OneNote running

These fixes improve the performance of OneNote. Try running the app as an administrator if nothing has worked so far. As a last resort, uninstall the app and reinstall if the problem persists.

Try switching to Microsoft Edge if you're still having problems browsing OneNote the web in Chrome. Edge works more smoothly with OneNote as Microsoft supports both.

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About the author

Shan Abdul
(60 published articles)

Shan Abdul is a mechanical engineering graduate. After completing his training, he started his career as a freelance writer. He writes about using various tools and software to help people be more productive as a student or a professional. In his spare time, he likes to watch YouTube videos on the subject of productivity.

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