These Are the Most Widespread Pixelbook Issues, and The way to Repair Them

The Google Pixelbook has an elegant design, fast internals and – like every new product – some minor problems. As early adopters can tell you, small usability problems with new releases are often quickly resolved. However, if you picked up a Pixelbook on the first day and you're having trouble, look no further.

Below are some of the most common Google Pixelbook issues and how to fix them.

Chrome OS is damaged

This is one of the first problems that can arise when your Pixelbook is behaving badly. Shortly after launching, you may see a "Chrome OS is missing or damaged" error message. This error occurs in several forms, but is quite common and the correction is the same across the board.

Restart your Pixelbook first and check if that solves the problem. If this is not the case and you cannot log in, you must first reset the device to the original factory settings.

Step 1: Press Ctrl + Alt + Shift + R.

Step 2: Select Restart when prompted.

Step 3: After restarting the Pixelbook, click the Reset button and log in to your Google account.

Now your Pixelbook resets to the factory settings and hopefully your startup problems will go away. For more information on powerwashing your Pixelbook, see our guide to resetting a Chromebook to factory settings.

If the reset doesn't fix your Chrome OS problem, you have a "nuclear" option: completely reinstall Chrome OS. This process requires a second PC to download a new copy of Chrome OS and create a bootable flash drive. After that, you need to put your Pixelbook into recovery mode.

The whole process is very lengthy and complicated. The instructions from Google will guide you step by step through the instructions.

Google Assistant doesn't respond

This isn't a big deal, but given the importance of Google Assistant to the overall appeal of the Pixelbook, it's quite irritating if it doesn't work properly. Fortunately, you have a few options here.

First, press the Google Assistant button. As shown above, it is located between the Ctrl and Alt keys and is marked with the assistant icon with four balls. One of two things happens when you press this button:

  1. You will hear the assistant ask, "Hello, how can I help?"
  2. You have the option to activate the Google Assistant. If so, click "Yes".

Chrome OS Google Assistant setting

Now say "OK Google" and check if it responds. If not, do the following:

Step 1: Click the system clock, followed by the gear icon in the pop-up menu. This opens the Chrome OS settings window.

Step 2: Scroll down until you find Search and Assistant.

Step 3: Make sure Google Assistant is Enabled as shown above. If not so, click the setting and then click the switch on the following screen. It should turn blue to indicate that Google Assistant is now activated.

Chrome OS Listening Google Assistant

Step 4: Make sure that "OK Google" is activated by pressing the Google Assistant button or simply saying "OK Google".

If nothing happens, continue with the next fix.

Step 1: Click the system clock, followed by the gear icon in the pop-up menu. This will open the Chrome OS settings.

Step 2: The settings window will appear on your screen. Scroll down until you find Search and Assistant.

Step 3: Choose Google Assistant.

Step 4: On the following screen, make sure that the "OK Google" setting is always enabled or enabled (recommended). When set to "Off", choose one of the other two options from the drop-down menu. Follow the steps to keep Google Assistant so it can recognize your voice.

Chrome OS Ok Google always on

This should solve the problem most of the time. If you're still having trouble getting the Pixelbook to answer you or hear you correctly, there are several reasons. If you’re too far from the Pixelbook or in a noisy room, you’ll still be able to access the Google Assistant by clicking the “Assistant” button.

Tabs are constantly updated

Task manager

This next issue is both bizarre and headache-heavy. Sometimes the Pixelbook decides to continuously update tabs in your web browser. Why? It is due to little memory.

This trouble has a simple solution. So don't worry if your browser is currently getting messed up.

Step 1: Close all open tabs and restart your Pixelbook.

Step 2: When you log in again, press the Find + Esc keys (the Shift + Esc method is set, but may still work).

Step 3: Task Manager will appear on your screen. Close everything you are not currently using, but leave all system elements alone.

Step 4: Open the Chrome browser and enter the following in the URL field: chrome: // extensions

Step 5: Your extension library is displayed on the screen. Deactivate or uninstall everything you absolutely do not need. This ensures that Chrome doesn't use more memory than it needs.

Pen requires too much pressure

The Pixelbook pen isn't necessarily an integral part of the Pixelbook experience, but it does offer some great features – even if there's no way to attach it to the Pixelbook itself. Use the stylus to circle items you want to search, handwrite notes, and enter text. However, sometimes it doesn't work as well as it should.

Some users have reported problems using the pen for everyday tasks. Sometimes excessive pressure is required – and pressing too hard on an expensive glass display to write just your name isn't exactly a great user experience. The problem has several solutions here.

First, try giving your Pixelbook a power wash to reset it to the factory settings. To do this, follow Google's instructions or scroll up and read the first article in this article. After powering your Pixelbook, try using the pen and see if you're still having problems with printer detection.

If the pen still needs a lot of muscle to determine if it's in use, contact Google Support to see if you can get a replacement pen. To do this, visit Google Help and click "Contact Us" at the bottom of the page.

Make a high noise

This is pretty worrying. It's never a good sign if your laptop makes an unusual noise, especially a high whine. In this case, the sound may come from your Pixelbook charger.

First pull the charger away from the wall to see if the noise stops. If so, it is definitely the charger. Next, plug the charger into a different outlet. If the noise resumes, it is most likely broken.

The only way is to contact Google's Pixelbook support team and see if you can replace the charger. To do this, visit Google Help, click "Contact Us" at the bottom of the page, and explain the problem.

In the meantime, try using a different USB-C charger if you can.

If the noise comes directly from the Pixelbook itself, hardware problems may arise, e.g. B. a failed fan when the device gets hotter under its workload. Problems with the motherboard or the battery can also be the cause. Again, you need to contact Google Help for these issues.

Smart Lock is not available

One of the coolest features of the Pixelbook is the ability to unlock it with a paired Android smartphone. Properly setting up the Smart Lock feature can be difficult, and some users have had trouble getting it to work at all.

For Smart Lock to work, you need to check the following:

  1. Your Android phone will be updated to the latest version of Android. Smart Lock requires Android 5.0 or higher (Lollipop or newer).
  2. Your Android phone is on the same Wi-Fi network as your Pixelbook.
  3. Your Android phone and Pixelbook are signed in to the same Google account.
  4. Your Android phone is connected to your Pixelbook and activated.

Activate Chrome OS Smart Lock

First, do the following to determine if Smart Lock has been disabled in any way:

Step 1: Click the system clock, followed by the gear icon in the pop-up menu. This will open the Chrome OS settings.

Step 2: The settings window will appear on your screen. Click Connected Devices on the left.

Step 3: Right click on your connected Android phone under Connected devices.

Step 4: On the following screen, make sure Smart Lock is enabled (blue). If not, click on it to make it blue.

If your Android phone isn't even listed under "Connected Devices," you need to add it before you can use Smart Lock.

Step 1: Click the system clock, followed by the gear icon in the pop-up menu. This will open the Chrome OS settings.

Step 2: The settings window will appear on your screen. Click Connected Devices on the left.

Step 3: Under Connected devices, click Set up to the right of Android Phone.

Step 4: Follow the instructions. The "Check" button remains for a few minutes until the Pixelbook and the Android phone shake hands over the Internet.

If your Android phone is now connected, Smart Lock will be activated automatically. Other phone-related options are instant tethering and messaging.

Cannot access the Play Store or Assistant

They are all set up on your Pixelbook, you are logged in and you can download your apps. However, you cannot access the Play Store and Google Assistant does not work. Don't worry – there is a solution (but it's not an easy one).

The problem that some users reported occurs when they sign in with a G Suite account instead of a regular Google account. You can still use your Pixelbook with your G Suite account, but you need to dig deep and plan some time. G Suite accounts are typically used in educational or corporate environments. So if you got your Pixelbook from work or school, you're probably signed in with a G Suite account.

A helpful user on the Google Pixelbook support forum has created a tutorial that will walk you through the entire process of enabling access to the Play Store and Google Assistant through a G Suite account.

However, you have an easier way: just set up a regular Google account and you're good to go.

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