Printers are certainly not new technology. So you would think that they are now easy. Unfortunately, this is not the case. One problem that can occur is when your printer indicates that it is offline in Windows 10.
Any good modern printer can connect to your computer via Ethernet or Wi-Fi. But what can you do if you get the dreaded "Printer offline" status error? How do you get your printer back online?
We'll provide troubleshooting steps to fix the printer's offline error.
1. Check the computer and printer connection
First things first: Check all printer cables. Make sure they are securely connected to the printer and the computer.
Second, check that your network is working. If you are having trouble connecting to the Internet, it is not a problem that is localized on the printer. In this case, you will find our guide on how to fix Windows 10 WiFi problems
Do you have a Windows 10 Wi-Fi problem? Here's how to fix it
will be practical.
Third, if possible, use a different method to connect your computer to the printer. If you're using Wi-Fi, switch to Ethernet and vice versa.
2. Restart the printer and the computer
Power cycling turns something off and on again. It's age-old technical advice, but you'll be surprised at how often it works.
First turn off your computer and printer. Then unplug the printer, wait 30 seconds, and then reconnect it. Wait again until the printer has completely started up. It does not return from standby, so it may take longer than usual.
After turning on the printer, turn on your computer and check that the printer is online now.
3. Run the printer troubleshooter
Windows 10 includes a number of fixes to help you identify problems and fix them automatically. There is a printer troubleshooter that you can run that will hopefully fix the printer's offline error.
Press Windows key + I. to open Settings and click on Devices> Printers & Scanners. In the right menu below Related settings, click Run the troubleshooter.
The troubleshooter will then open and go through a series of checks. If there are any problems, you will be told what the problems are and what steps have been taken to resolve them. Even if no problem is found, you can click on Show detailed information breakdown.
4. Deactivate the "Use printer offline" mode
You should check that the "Use printer offline" mode is not activated. You may have done this by mistake, or your printer or software may have turned it on.
Press Windows key + I. Open settings. Go to Devices> Printers & Scanners. Select your printer and click Open the queue. click printer on the toolbar and make sure Use the printer offline has no check mark next to it. If so, click on it to disable it.
5. Delete the print queue
A clogged print queue can cause many problems, not least the printer's offline error.
Press to clear the print queue Windows key + I. To open Settings, go to Devices> Printers & ScannersSelect your printer and click Open the queue.
Go to in the top toolbar Printer> Cancel all documents.
6. Set the printer as the default
Windows can automatically set the last printer used as the default printer. This can be helpful, but it can also be the reason that the printer you want to use is offline.
To fix this, press Windows key + I. Click to open the settings Devices> Printers & ScannersSelect your printer and click Open the queue.
click printer Click on the top toolbar Set as the default printer. The following message may appear: "If you set this printer as the default, Windows will stop managing your default printer." If you do, click OK.
If you ever want to turn this feature back on, return to the Printers and Scanners page and check the box Allow Windows to manage my default printer.
7. Restart the Print Spooler Service
The printer spooler is a service that manages the interaction with the printer. Your printer can be brought online again by restarting this service.
Open the start menu and search for Servicesand open the corresponding app. Scroll down until you see Print spooler by doing Surname Pillar. If you find it Right click it and click Restart.
8. Update the printer drivers
If you have no problem with your computer, you don't need to update your drivers. However, sometimes you need to find and replace outdated drivers
How to find and replace outdated Windows drivers
and the printer offline is such a situation where updating the drivers could be helpful.
To do this, press Windows key + X. and select Device manager. In the new window Double click the printer Category. Right click Your printer and click Update drivers.
If no updates are found, check the printer manufacturer's website (be it HP, Canon, Brother or whoever).
9. Use the printer software
Some printer manufacturers have their own software that you can use to manage your printer and troubleshoot. In this case you should install the software (your printer may have supplied a CD with the software, otherwise you can find it on the website).
You can check if you have already installed it. Press Windows key + I. to open the settings. click Devices> Printers & ScannersSelect your printer and click Manage. You will see a button that says Open the printer app when the software is installed.
Open the software and look for sections where you can restart the printer, troubleshoot, or repair it.
10. Remove and reinstall the printer
If all else fails, you can remove the printer from your computer and then add it back.
To do this, press Windows key + I. Open settings. Go to Devices> Printers & Scanners. Select your printer and click Remove device, then click Yes.
Then click on Add a printer or scanner. Follow the wizard to reconnect the printer to your computer.
Get a new printer with cheap ink
Hopefully you have fixed the problem with the printer offline and your printer is now ready for use again. If not, contact the manufacturer for further assistance.
If you choose a new printer, check out our recommendations for great printers with cheap ink
The best printer for home use with cheap ink
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