When FaceTime works, it's wonderful: you can video call your friends and family with perfect clarity. However, if FaceTime doesn't work, there are so many potential problems that it is difficult to fix.
We've put together the best ways to fix FaceTime on your iPhone, iPad, or Mac. Start with the most likely solution above and then work your way through the list to get FaceTime working again.
We even have special fixes in case Group FaceTime doesn't work. So make sure that this is your problem.
1. Restart your iPhone, iPad or Mac
One of the best troubleshooting tips for any app is to restart your device. This advice also applies if FaceTime doesn't work. It's best to close all of your apps first to make sure you don't lose any unsaved progress and to make sure they restart after restarting.
If your device is not responding, learn how to force an iPhone to restart
This is how you force an iPhone to restart and enter the recovery mode
or force a Mac to restart
3 ways to restart or shutdown a frozen Mac
2. Find out if FaceTime isn't available to everyone
Apple services sometimes experience technical issues, so FaceTime won't connect to anyone. In this case, you can only wait until Apple has found a solution.
View the current status of all Apple services on the Apple System Status website. On this page you will also be informed about planned FaceTime downtimes.
3. Confirm whether FaceTime works in your country
Unfortunately, FaceTime is not available worldwide – although it certainly comes close. It is also not available from every single mobile operator.
Check Apple's mobile operator support page to see if FaceTime works with your mobile operator in your country. If FaceTime isn't available where you live, you may be able to work around these restrictions by using a VPN on your iPhone
The 5 best free VPNs for iPhone
4. Test the internet connection on your device
Unlike normal phone calls, FaceTime connects to other people over the Internet. If FaceTime cannot connect, download a new web page to your device to test the internet connection.
FaceTime works best over WiFi, but you can also use it with your cellular data on an iPhone or iPad. To use FaceTime without WiFi, go to Settings> Cellular and turn on the FaceTime slider so it can use cellular data.
5. Make sure you are using the correct contact information
On your iPhone, you can check your own FaceTime contact information by going to Settings> FaceTime> You can be reached from FaceTime at. Ask the person you are calling to do the same to make sure you have the right details for them.
To check these details on a Mac, open the FaceTime App and go to FaceTime> Settings from the menu bar. Find your contact information in the middle of Settings.
6. Make sure your device works with Group FaceTime
You may not be able to get Group FaceTime chats
How to group FaceTime on your Mac, iPhone or iPad
to work if your device is too old. This can also be the case if face-to-face talks are fine.
For group FaceTime chats, everyone needs one of the following devices that runs at least iOS 12.1.4:
- iPhone 6S or higher
- iPad Pro, iPad Air 2, iPad mini 4, iPad (5th generation) or higher
- iPod touch (7th generation)
- Any Mac running macOS Mojave 10.14.3 or higher
7. Limit the people in your FaceTime Chat group
With FaceTime you can start a group chat with up to 32 people at the same time. But having so many people makes it difficult to know who is causing FaceTime problems. Try starting a one-to-one chat, and then add more people one by one to find out when the problems occur.
If FaceTime is not connecting to anyone at all, there must be a problem with your device or your internet connection. However, if FaceTime doesn't connect to a specific person, the problem is likely to end.
8. Update the software on your device
FaceTime can run into problems if you are not running the latest software on your iPhone, iPad, or Mac. To resolve this issue, update your device to the latest operating system version. Also make sure that the person you want to use FaceTime is also updating their device.
Go to an iPhone or iPad Settings> General> Software update.
Go to a Mac System Settings> Software Update.
9. Set the date and time automatically
Apple suggests setting the date and time automatically if FaceTime continues to fail on your iPhone, iPad, or Mac. Most of us do this anyway, but you should make sure that it's enabled in your device's settings.
Go to an iPhone or iPad Settings> General> Date & time and make sure Set automatically Is on.
Go to a Mac System settings> Date and time. Check the box Set the date and time automatically and choose your time zone.
10. Temporarily disable FaceTime in your settings
You can turn FaceTime on and off using the FaceTime settings on your iPhone, iPad or Mac. You may need to sign in to your Apple ID account when you turn it back on.
Go to an iPhone or iPad Settings> FaceTime. Use the switch at the top of the page to rotate FaceTime tap it and tap it again to turn it back on.
Open the on a Mac FaceTime App and go to FaceTime> Settings from the menu bar. Deactivate the option to Activate this account to turn off FaceTime. Then check the box to turn it back on.
11. Log out of FaceTime and then log in again
If FaceTime still doesn't work on your iPhone, iPad, or Mac, sign out completely and then sign in again. Make sure you use the correct Apple ID username and password when you sign in again.
Go to an iPhone or iPad Settings> FaceTime. Tap your Apple ID and choose to Log out from the displayed popup. After signing out, tap Use your Apple ID for FaceTime and sign in with your Apple ID information.
Open the on a Mac FaceTime App and go to FaceTime> Settings from the menu bar. click Log out Then confirm at the top of the window that you want Log out. After you sign out, enter your Apple ID information in the main FaceTime window to sign in again.
12. Test the camera and microphone on your device
If you can't see or hear FaceTime, there may be a problem with the camera or microphones on your device. The easiest way to test this is to open the camera App and record a short video of yourself speaking into the front-facing camera. Use the on a Mac Photo booth App for that.
Play the video to find out if there are any problems with the audio or video you recorded. If so, read how to fix iPhone camera issues
iPhone camera not working? 7 Common problems and how to fix them
first. If these tips don't work, contact Apple Support to fix your camera or microphone.
13. Turn on your camera and microphone in FaceTime
If other people cannot see or hear you in FaceTime, it may be because you have disabled your camera or microphone for this FaceTime call.
Show additional controls during a FaceTime call by swiping up on an iPhone or iPad, or hovering over the FaceTime window on a Mac. Press the camera and microphone Icons to turn your camera or microphone on and off during the call.
14. Disable FaceTime content restrictions
If the FaceTime app is completely missing from your iPhone, iPad, or Mac, you may have activated restrictions. These settings are typically used to prevent young children from accessing certain features of a device.
Go to an iPhone or iPad Settings> Screen time> Content and privacy restrictions. Go in Allowed apps and make sure FaceTime and camera are both switched on. If prompted, enter your screen time passcode, which may be different from your default passcode.
Go to a Mac System Settings> Screen Time, then choose Content & data protection from the sidebar. Go to Apps Tab and check the boxes for camera and FaceTime. When prompted, enter your screen time passcode.
15. Activate certain ports in your firewall
FaceTime may still fail if your computer firewall blocks the required connections. This may be the case with third-party firewalls that are not configured for use with FaceTime. You can fix these problems without disabling your firewall by opening certain ports.
Contact the person who created your firewall to find out how to unlock certain ports. Then check out Apple's firewall support page to find out which ports you need to unlock for FaceTime.
Use these FaceTime alternatives if they still don't work
With the troubleshooting tips above, you should be able to fix almost every FaceTime problem. However, if they haven't helped and FaceTime still doesn't work, you can always use an alternate app instead.
There are many video conferencing apps
The 10 best apps for free group conferencing
instead of using FaceTime. Most of them are free and almost all work on multiple platforms. This means that you can also add Android and Windows users to your group calls.